JOIN US

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and have a knack for resolving customer issues with ease? Mamasafi, Nairobi's premier women-led laundry and home cleaning company, is hiring a Customer Service Representative to join our dynamic team!

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Role Responsibilities:

• Receive Calls: Professionally handle incoming calls and inquiries from customers.

• Take Bookings: Accurately manage and process customer bookings for our laundry and home cleaning services.

• Resolve Issues: Assist customers in resolving any concerns, complaints, or inquiries they may have.

• Customer Assistance: Help customers understand the range of products and services Mamasafi offers, ensuring they have all the information they need to make informed decisions.

• Multi-channel Support: Engage with customers via phone, e-mail, web chat, or social media platforms, ensuring a seamless experience across all channels.

 

Requirements:

• Age: Must be below 25 years old.

• Location: Must be able to work in Kileleshwa, Nairobi. Kenya.

• Language: Fluent in both English and Swahili.

• Communication Skills: Must have excellent verbal and written communication skills, with the ability to multitask and stay organized in a busy environment.

• Technical Skills: Exceptional computer skills are a must. Proficiency in handling various social media platforms, including X (formerly Twitter), Instagram, Facebook, TikTok, Snapchat, etc., is essential.

• Experience: Previous experience in a similar customer service role is highly recommended.

• Bonus Skills: Familiarity with Google Ads and Meta Ads is an added advantage.

 

Work Schedule:

• Hybrid Work Environment: Enjoy the flexibility of a hybrid role that blends in-office work, remote tasks, and on-the-go responsibilities.

• Peak Hours: We are usually busiest on the weekends, so be prepared to be active during those times. Mondays are typically our slow days, offering a lighter start to the week.

 

Why Join Mamasafi?

• Work in a supportive, women-led environment.

• Be part of a team that values customer satisfaction and quality service.

• Enjoy the opportunity to grow and develop your skills in a vibrant, fast-growing company.

 

If you meet the above criteria and are ready to contribute to the success of Mamasafi, we’d love to hear from you!

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Applications Closed.

 

Mamasafi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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